FAQ


shipping

In stock items usually ship within 5 business days. Made To Order shipment details will be discussed and agreed upon during order request.

Currently, we only accept domestic orders within the United States.

 

returns + exchanges

Currently, we do not accept returns. All sales through this site are final. If your item(s) arrive damaged, please email us photos of the damaged piece(s) and the shipper box at hello@cloudcommons.co

 

is it safe to smoke from ceramics?

Totally safe. Our ceramics are made of stoneware that is food safe using lead-free clays and glazes. Smoking from ceramics is similar to smoking from glass. We recommend using a regular, non-torch lighter when smoking.

   

how to clean

Bong & Bubblers can be cleaned using Isopropyl alcohol with some salt mixed in. If cleaning a bong, remove the glass bowl and downstem and clean all parts separately. Pour alcohol/salt mixture into the bong/bubbler chamber and move it around to coat the entire inside. Let sit for about 20 mins, then pour out and wash with soap and water and/or wipe with a damp cloth. We recommend frequent cleaning for a cleaner, clearer smoke.

We recommend hand washing to prolong the life of your piece.

 

can i place my piece in the oven or microwave?

We do not recommend placing our ceramics in the oven or microwave.

 

where are you located?

Brooklyn, NY 11218

 

do you take wholesale orders?

Please contact us for potential wholesale orders at hello@cloudcommons.co